Complaints & Dispute Resolution

PropRoo Pty Ltd is committed to providing professional and transparent real estate services.

If you have a concern or complaint about our services, property advertising, communication or conduct, we encourage you to contact us directly so that we can investigate and attempt to resolve the matter.

How to make a complaint

Please send your complaint to:

PropRoo Pty Ltd
Email: admin@proproo.com.au

Please include, where possible:

• your name and contact details;

• the property address or relevant transaction;

• the nature of your complaint;

• relevant dates;

• details of any person you have previously dealt with;

• copies of relevant correspondence or documents; and

• the outcome you are seeking.

What happens next

We will acknowledge your complaint and review the circumstances surrounding it.

We may contact you for additional information where reasonably required.

We will endeavour to resolve complaints fairly and within a reasonable period.

If the matter cannot be resolved internally, you may have the right to seek assistance from the relevant regulator, tribunal or other dispute resolution body.